Ordering & Returns FAQs
Does Arc-Zone.com have the ability to make special, one-off products for special applications?
Yes! Arc-Zone.com can usually solve any arc-welding problem with combinations of existing products. However, when an application is really challenging we can help you develop a unique solution using a variety of design engineering and manufacturing resources. Contact us with your most challenging applications.
When is Arc-Zone.com open for technical, service or urgent order needs?
Online orders can be placed 24-7. Our service support team is ready to help you by phone from 8 a.m. (and often times earlier) to 5 p.m. (and sometimes later) Monday through Friday Pacific Standard Time.
What is the best way to resolve application problems after receipt of my order?
Just contact us! We will work to resolve any application problems after receipt of order. We have years of design and application experience with all of our products and are happy to help you solve your problems.
How can I be sure that all of the welding accessories I buy will work together as a system?
That’s our specialty! We will help you optimize your entire welding system by matching the correct torch, parts and accessories to the output and duty cycle of the welding power supply and the welding application. Many times the power supply and torch leads are considered separately but are then expected to work correctly together. We don’t just sell torches and parts, we sell solutions to your application problems.
Will my equipment warranty be void if I use replacement torch parts from an aftermarket manufacturer?
Most likely, no. Many original equipment manufacturers (O.E.M.’s) will suggest that using “aftermarket” parts will void the warranties on their equipment, however this very seldom actually occurs. The use of high quality parts in a high quality system is the best way to avoid equipment problems. Arc-Zone.com supplies only the highest quality products from many industry leading manufacturers including O.E.M.’s and aftermarket suppliers.
What if I want to return something?
Arc-Zone.com wants to ensure your complete satisfaction. We offer a 30-day money-back guarantee! If our products don’t meet your expectations, call your Arc-Zone.com representative for return shipping instructions. Arc-Zone.com does not accept COD returns.
What if I have a special need for a particular welding application?
That’s our specialty! We supply proven custom products for special applications that most suppliers are not even aware of. We will solve your problem with a combination of our standard offering, but if you need something not currently offered we can probably get it for you.
What if I need something Arc-Zone.com does not currently offer?
Just contact us and describe what you need. We’ll do our best to acquire it for you or refer you to a place to get it.
How can I pay for orders entered online?
For your convenience we accept MasterCard, Visa, American Express and Discover via our secure server. You can also pay with your Arc-Zone.com® Net 30 Account (pre-approval and Purchase Order required) or pay with your PayPal account.
When will I get my order?
Items are shipped 1-2 days from order date. For UPS Ground, delivery time can range from 1-6 days. Please see the map below.