Ordering FAQs

Yes! Arc-Zone.com can usually solve any arc-welding problem with combinations of existing products. However, when an application is really challenging we can help you develop a unique solution using a variety of design engineering and manufacturing resources. Contact us with your most challenging applications.

Online orders can be placed 24-7. Our service support team is ready to help you by phone from 8 a.m. (and often times earlier) to 5 p.m. (and sometimes later) Monday through Friday Pacific Standard Time.

Just contact us! We will work to resolve any application problems after receipt of order. We have years of design and application experience with all of our products and are happy to help you solve your problems.

That’s our specialty! We will help you optimize your entire welding system by matching the correct torch, parts and accessories to the output and duty cycle of the welding power supply and the welding application. Many times the power supply and torch leads are considered separately but are then expected to work correctly together. We don’t just sell torches and parts, we sell solutions to your application problems.

Most likely, no. Many original equipment manufacturers (O.E.M.’s) will suggest that using “aftermarket” parts will void the warranties on their equipment, however this very seldom actually occurs. The use of high quality parts in a high quality system is the best way to avoid equipment problems. Arc-Zone.com supplies only the highest quality products from many industry leading manufacturers including O.E.M.’s and aftermarket suppliers.

Arc-Zone.com wants to ensure your complete satisfaction. We offer a 30-day money-back guarantee! If our products don’t meet your expectations, call your Arc-Zone.com representative for return shipping instructions. Arc-Zone.com does not accept COD returns.

That’s our specialty! We supply proven custom products for special applications that most suppliers are not even aware of. We will solve your problem with a combination of our standard offering, but if you need something not currently offered we can probably get it for you.

Just contact us and describe what you need. We’ll do our best to acquire it for you or refer you to a place to get it.

For your convenience we accept MasterCard, Visa, American Express and Discover via our secure server. You can also pay with your Arc-Zone.com® Net 30 Account (pre-approval and Purchase Order required) or pay with your PayPal account.

Our goal is to ship your order quickly and accurately.  We ship 76% of our orders complete within 1-2 days from the date the order was entered into our system.  This does not include weekends or major U.S. holidays.

Ground, delivery time can range from 1-6 days, in the continental U.S. based on shipping method selected when your order was placed. 

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