The Arc-Zone.com® Advantage
Simple, No-Hassle Satisfaction Guarantee, Since 1997
Arc-Zone.com wants to ensure your complete satisfaction. We offer a simple, no-hassle 30-day money-back guarantee! If you are not completely satisfied with your purchase we make it easy for you to contact our helpful and friendly Customer Care Team to help you get what you need, or to arrange for return shipping instructions. Simple, no-hassle guarantee-- for over a decade we have focused on one thing, delivering outstanding customer service. *Return policy on grinders and specialty items vary, and are noted on the invoice.
Innovative High-Quality Products And M&M's With Every Order!
Arc-Zone.com® delivers innovative high-performance welding accessory products, services and solutions to customers worldwide. We take pride in delivering World-Class brand name, custom and specialty products that are highly engineered, innovative and designed to deliver high-performance at competitive prices for a variety of welding applications.
Each order is carefully packaged and ships with our signature bag of M&M's, we include informative welding reference information and links to industry leading companies-- so you and your team can stay up to date on the latest trends and innovations.
Superior Technical Assistance
Our technical representatives are experts, and solely focused on the Arc-Zone high-performance solutions we sell and service. By keeping close relationships with the world's leading manufacturers, we provide exceptional technical sales assistance so you can make the right purchasing decision--a purchasing decision specifically designed to improve your welding and metal fabrication applications, reduce costs, improve safety and ensure quality.
Unsurpassed Service and Support
The same company that provides high-quality best-of-breed products is the company addressing your technical and service issues. With a single focus on high-performance products, services and solutions, and access to a vast technical knowledge base, our Pro Technicians can get you back to business quickly. Our service and support team is ready to assist you around the clock by phone or via the Internet.
We Do Business Your Way
Visit our Online Superstore, or if you have questions call for expert guidance in selecting the product you need for your MIG, TIG, Plasma Arc Welding, Plasma Arc Cutting or Oxy-fuel welding and heating applications.
Ordering is Easy: Order online, or our Customer Care team can take your order by phone, by fax or email. If you need your purchase order referenced we can do that too.
Payment is Simple: Arc-Zone.com accepts Visa, MasterCard, Discover, American Express, PayPal, C.O.D. and wire transfers. We'll also take a good old-fashioned check. And, upon approved credit, we would be happy open a Net 30-Day term account!
Shipping is Confirmed: Our preferred shipping vendor is FedEx. We pre pay and add the shipping charges to your order, or we can bill directly to your account. If you prefer we can use your UPS, DHL, FedEx or your favorite freight forwarder for International deliveries. Additionally, we offer Priority and First Class Mail from the U.S. Postal Service.
Our shipping team is experienced in preparing NAFTA documentation and customs forms required for International shipping.
We'll Get Your Order Out in a Timely Manner
In-stock items ship ASAP and within 24 hours of processing them! Non-stock or oversold items ship within 3-5 business days (Monday-Friday Excluding U.S. Holidays). Specialty items or custom built products vary by production lead times. Estimated delivery times will be specified at the time of quote or when you place your order.
Next Day Air, or other express services including *Saturday deliveries will be confirmed at the time of order. *Saturday delivery not available in all areas. We will notify you via phone and email to confirm.
We Are Dedicated to Your Online Safety - We Even Wrote a White Paper About it!
When you shop at Arc-Zone.com you are dealing with a company that is focused on safe and secure business transactions. We insure your private information stays private. For more information, and for tips about safe shopping online, we prepared this helpful and informative Guide to Online Safety (.pdf)