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Give us a call or send us an email. We look forward to hearing from you.

Toll Free USA: 1.800.944.2243 -- Worldwide: 1.760.931.1500 -- Email: info@arc-zone.com

For answers to commonly asked questions about doing business with Arc-Zone.com, please see our FAQ's below

What is Arc-Zone.com®?

Arc-Zone.com® is a company focused on improving welding productivity by solving problems utilizing innovative, high performance products and exceptional technical expertise. We add value to your welding operation by optimizing your arc welding system with a broad range of TIG, MIG and Plasma torches, leads, parts and related accessories. We sell our products and offer our services direct to the welding user. We offer our personalized technical service with each order, and the convenience of on-line ordering.

What is your Privacy Policy?

At Arc-Zone.com® we know you care about your personal information, and so do we.  You can read our complete privacy policy here, or let us know if you have a specify question or concern.

How can I order from Arc-Zone.com®?

Any way you want! Some of the more traditional methods are by phone, by fax, through our webstore or via email. We do business your way.

When will I get my order ?

Items are shipped 1-2 days from order date. For UPS Ground, delivery time can range from 1-6 days. Please see the map below.

What is the Arc-Zone.com freight policy?

Arc-Zone delivers your order via UPS Ground if it is being shipped within the continental United States. If you'd like another shipping option (FedEx, DHL, or expedited service) or you would like us to ship internationally, let us know. The shipping charge will be added to your order and we will confirm with you prior to shipping. We can also bill your shipping charges direct to your UPS, FedEx or DHL account.

Some items that are pallatized shipments are shipped via freight carrier. These items are noted in the the webstore.

International Customers: Prices do not include special export packing. All charges including transportation, insurance, custom duties, local taxes, carrier notification to consignee, C.O.D. fees, will be paid by the buyer.

How is Arc-Zone.com different from my local welding supply distributor?

Most traditional welding supply distributors focus their efforts entirely on the sale and distribution of gases, not hardgoods. As a result these companies usually carry only a representative number of torches, tools and accessories from a limited number of suppliers. In addition, the continued consolidation in ownership of welding supply distributors has caused employee turnover making it extremely difficult to find experienced, knowledgeable, well trained technicians to solve your welding problems.

Arc-Zone.com addresses all of these problems by offering a wide selection of high performance products from industry leading manufacturers. Our technical and sales staff has years of hands-on experience in design, manufacture, sales and service of standard and specialized torches, leads, parts, accessories and related items. We are experts in solving the toughest welding productivity challenges taking a total system approach.

How can I pay for orders entered on-line?

For your convenience we accept MasterCard, Visa, American Express and Discover via our secure server. You can also pay with your Arc-Zone.com® Net 30 Account (pre-approval and Purchase Order required) or pay with your PayPal account.

What if I need something that Arc-Zone.com doesn’t currently offer?

Just contact us and describe what you need. We’ll do our best to acquire it for you or refer you to a place to get it.

What if I have a special need for a particular welding application?

That’s our specialty! We supply proven custom products for special applications that most suppliers are not even aware of. We will solve your problem with a combination of our standard offering, but if you need something not currently offered we can probably get it for you.

How can I best utilize the Arc-Zone.com technical resources?

Contact us by phone, fax or e-mail and explain your problem. We also offer technical features on our web-site. Be sure to register on our site to receive all of the latest Arc-Zone.com technical briefs.

What if I want to return something?

Arc-Zone.com wants to ensure your complete satisfaction. We offer a 30-day money-back guarantee! If our products don't meet your expectations, call your Arc-Zone.com representative for return shipping instructions. Arc-Zone.com does not accept COD returns.

How can Arc-Zone.com help improve my welding productivity?

We specialize in solving welding application problems by offering exceptional technical service and carefully selected high quality products that most equipment suppliers haven't even heard of. We take a "total cost" approach in reviewing your application and offering a solution. We have helped thousands of manufacturers improve their welding productivity. Contact us with your requirements.

How can I stay informed on new products and special offerings?

Visit our Arc-Zone.com web-site and join our mailing list. When we run specials or introduce new products, we'll let you know.

Is there really a difference between imported product and products made by U.S. manufacturers?

Arc welding is a global industry serving global markets. There are many high quality manufacturers in many parts of the world, just as there are poor quality manufacturers. Your best option is to buy your welding products from a trusted high quality supplier like Arc-Zone.com. We have carefully selected the quality products that we offer and we know their origin. Contact us for comparisons on any specific product.

Will my equipment warranty be void if I use replacement torch parts from an aftermarket manufacturer?

Most likely, no. Many original equipment manufacturers (O.E.M.’s) will suggest that using “aftermarket” parts will void the warranties on their equipment, however this very seldom actually occurs. The use of high quality parts in a high quality system is the best way to avoid equipment problems. Arc-Zone.com supplies only the highest quality products from many industry leading manufacturers including O.E.M.’s and aftermarket suppliers.

How can I be sure that all of the welding accessories I buy will work together as a system?

That’s our specialty! We will help you optimize your entire welding system by matching the correct torch, parts and accessories to the output and duty cycle of the welding power supply and the welding application. Many times the power supply and torch leads are considered separately but are then expected to work correctly together. We don’t just sell torches and parts, we sell solutions to your application problems.

What is the best way to resolve application problems after receipt of my order?

Just contact us! We will work to resolve any application problems after receipt of order. We have years of design and application experience with all of our products and are happy to help you solve your problems.

When is Arc-Zone.com open for technical, service or urgent order needs?

Online orders can be placed 24-7. Our service support team is ready to help you by phone from 8 a.m. (and often times earlier) to 5 p.m. (and sometimes later) Monday through Friday Pacific Standard Time.

Does Arc-Zone.com have the ability to make special, one-off products for special applications?

Yes! Arc-Zone.com can usually solve any arc-welding problem with combinations of existing products. However, when an application is really challenging we can help you develop a unique solution using a variety of design engineering and manufacturing resources. Contact us with your most challenging applications.

How can I get Miss Arc-Zone.com’s phone number?

We won’t make any guarantees, but completing the customer registration on our web-site is the best way to stay up-to-date with everything going on at Arc-Zone.com, including the most recent Miss Arc-Zone.com activity!

Why do I always get M&M’s with each shipment?

It’s just another Arc-Zone.com difference! We include the M&M’s in each shipment to brighten your day and to say “Thank You” for your order.