Superior Service - That's our Policy!
You decide the best way to order and we'll process your order as quickly as possible.
On-Line: Arc-Zone.com is open 7 days a week, 24 hours a day.
Credit card and personal information is safe and secure.
Phone: 800.944.2243 (US) 760.931.1500 (Worldwide) - Monday - Friday 7 a.m. to 6 p.m. (PST)
Fax: 760.931.1504 - 24 hours a day, every day.
Mail: Arc-Zone.com, Inc., 2091 Las Palmas Drive Ste. C, Carlsbad, CA 92011-1551
Delivery: Orders of in-stock items received by 12 noon PST ship within 1-2 days. Specialty items and custom builds vary by product and will be quoted at time of order.
Requests for Next Day Air, or other express service including Saturday deliveries will be confirmed at the time of order.
Technical Support: Arc-Zone.com technicians are knowledgeable, factory trained, and ready
to serve trade professionals and other demanding users.
Minimum Order: Arc-Zone.com does not have a minimum order.
Satisfaction Guarantee: Arc-Zone.com wants to ensure your complete satisfaction. We offer a
30-day money-back guarantee! If our products don't meet your expectations, call your Arc-Zone.com representative for return shipping instructions. Arc-Zone.com does not accept COD returns.
Privacy Policy: We know you care about how your personal information is used and shared, and we want you to know we take great care in safeguarding that information.
We've also put together some tips on how to protect yourself when shopping online:
Terms and Conditions of Sale
Method of Payment: Visa, MasterCard, American Express, Discover Card. Net-30 days (on approved credit), C.O.D., Cash Prepayment, Letter of Credit.
Shipping Service: Arc-Zone's preferred shipping vendor is UPS within the continental United States. If you'd like another shipping option (FedEx, DHL, or expedited service) or you would like us to ship internationally, the actual shipping charge will be applied to your order and we will confirm with you prior to shipping. We can also bill the shipping charges direct to your UPS, FedEx or DHL account.
Export Freight Policy: Prices do not include special export packing. All charges including transportation, insurance, custom duties, local taxes, carrier notification to consignee, C.O.D. fees etc., are paid by the buyer.
Prices: All prices in U.S. dollars and must be paid in U.S. dollars. Prices are subject to change without notice should market commodity conditions change.
Sales Tax: Applicable local sales taxes apply. Within California add 7.75%.
Local Safety Standards and Regulations: Products and services sold by Arc-Zone.com are designed to meet U.S. safety standards and regulations. Because local safety standards and regulations vary significantly, Arc-Zone.com cannot guarantee that our products meet all applicable requirements in each locality. The purchaser assumes responsibility for compliance with such safety standards and regulations in those localities to which products will be shipped, sold and used.
OSHA Hazardous Substance Product Information: For your convenience, Material Safety Data Sheets are enclosed with all orders that require an MSDS under the Hazard Communication Standard (1910.1200). If you require MSDS sheets before you order call 800.944.2243.
Limited Warranty: Except as described in our Guarantee, Seller makes no warranty of any kind, expressed or implied, including, but not limited to, the warranties or merchantability of fitness for a particular purpose. Seller shall in no event be otherwise liable to Buyer or any person who shall purchase from Buyer, or use, any products supplied hereunder for damages of any kind, including, but not limited to, direct, indirect, special or consequential damages or loss of production, or loss of profits resulting from any cause whatsoever, including, but not limited to, any delay, act, error or omission of Seller.
